Refund policy
Returns
We accept returns on unopened and unused products within 30 days of purchase. To be eligible for a return, your item must meet the following criteria:
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The product must be unopened, unused, and in its original packaging.
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Proof of purchase (receipt or order confirmation) is required.
How to Initiate a Return
To initiate a return, please fill out our contact form with the following details:
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Order number
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Product name
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Reason for return
Once your request is approved, we will provide instructions on how to return your item.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within [14] business days. Please note that shipping fees are non-refundable.
Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item (if eligible) and place a new order.
Non-Returnable Items
Certain products are not eligible for returns, including:
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Opened or used items
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Items marked as final sale
Damaged or Defective Products
If you receive a defective or damaged product, please contact us within [30] days of delivery with photos of the issue, and we will work to resolve it promptly.
For any questions or concerns, please reach out to customer support.
Thank you for choosing BerbRx!